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Job Posting ID# 65351

Employer Information

YMCA of Ithaca & Tompkins County
Address Line 1:
50 Graham Road West
Address Line 2:
Postal Code:

Contact Information

Contact Name:
Nick Barlow
Contact Title:
Telephone Number:
Telephone Extension:

Job Specifics

YMCA of Ithaca & Tompkins County
50 Graham Road West, Ithaca, NY 14850
Ithaca/Tompkins County
Welcome Center Representative
Job Classification Level:
Level I
Employer Type:
Community Work Study Program Employer
Nick Barlow
Job Description:
The mission of the Ithaca YMCA is simple. The Y empowers everyone, no matter who they are or where they’re from, by ensuring access to resources, relationships and opportunities for all to be healthy, learn, connect and have fun. By bringing together people from different backgrounds, perspectives and generations, the Y’s goal is to improve overall health and well-being, ignite youth empowerment and engage in work centered in social responsibility.

1. Responds to the individual needs of our members and guests.
2. Check-in all members and guests.
3. Provides excellent service to members, guests, and program participants in the Y facility and on the phone, contributing to member retention.
4. Maintains cleanliness, sanitization, and organization of the Welcome Center area including keeping all forms, supplies, and merchandise stocked.
5. Sells memberships, highlighting the many benefits that it offers that individual or family.
6. Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
7. Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.
8. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
9. Utilizes Daxko Operations to complete membership and donor transactions.
10. Conducts all frontline financial transactions; following cash management and receipting procedures.
11. Applies and enforces all YMCA policies dealing with member services.
12. Completes filing, paperwork, and other tasks as needed or requested by the leadership team.

*Employees are allowed access to facilities.
Required Qualifications/Skills/Experience:
Basic knowledge of computers and computer applications. CPR/AED and Emergency O2 Administration Certifications required within 30 days of hire. (Covered by YMCA if not currently certified)

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
Work Schedule:
We will schedule based on availability.
Weekly Hours:
FWS Required:
Number of Positions Available:
How to Apply:
Email resume to Nick Barlow at
Employment Start Date:
Employment End Date:

Career Field Information

Career Field:
Administrative Services
Career Field:
Customer Service
Career Field:
All Majors - opportunities open to everyone